Frequently Asked Questions
1. What type of events do you provide entertainment for?
We specialize in birthday parties and provide entertainment for a wide variety of events including festivals, summer camps, school and corporate events. Our services include Bubble Show/Play, Balloon Twisting, Themed Party Entertainment, Transformer Show, Nerf Battle, Superhero and Mascot Visits, Face Painting and Glitter Tattoo. We cater to children of all ages, from 1-year-olds to 12 yo.
2. How do I book an event?
To book a party or event, simply fill out the booking form on our website or contact us directly. Once we receive your request, we'll follow up to confirm the details and send over a contract for you to sign. A deposit is required to secure your booking.
3. How much do your services cost?
The cost of our services depends on the event details, including the length of the event, the number of children, the type of entertainment, and the location. For an accurate quote, please contact us with your event specifics, and we’ll provide a custom price.
4. Do you have a cancellation policy?
Yes. We keep 40% of the total amount as a non-refundable deposit. If you cancel your event, the deposit is not refundable. The remaining balance must be paid prior to the event date, as outlined in your contract.
5. Do I need to supervise the kids during the event?
Yes, adult supervision is required, especially during active games and obstacle courses. We want all children to have fun safely, so please ensure a responsible adult is present at all times.
6. How far in advance should I book?
We recommend booking your event at least 2–3 months in advance to ensure your preferred date and entertainment option are available.
7. What happens if it rains on the day of the event?
If your event is outdoors and it rains, we will work with you to reschedule or move the activities indoors, depending on the circumstances. Please check your contract for our weather-related policies.
8. Is transportation included in the pricing?
Travel fees may apply based on your location. There are no travel fees within Santa Clara County, except for Milpitas, Morgan Hill, Gilroy, and San Martin. Additional fees may apply for distant areas outside this region.
9. Do you offer any discounts?
We do not offer any discounts at the moment.
10. How do you ensure safety during the event?
Safety is our top priority. We have trained staff who ensure all activities are safe and age-appropriate. We are also insured, and we follow strict guidelines for equipment. We ask that adult supervision is present, especially during active games or obstacle courses.
11. What service areas do you cover?
We currently serve the following regions in the Bay Area:
-
Santa Clara County, CA
-
San Mateo County, CA
-
San Francisco, CA
-
Alameda County, CA (not all cities – contact us to check your location)
-
Contra Costa County, CA (not all cities – contact us to check your location)
12. What are my payment options? Is it okay to pay by check or credit card?
You may pay by cash, checks(for schools, kindergartens and companies only), PayPal, Venmo, or Zelle. Credit cards are not currently accepted.
13. What needs to be provided for the event?
Our entertainment team comes fully prepared with all the necessary equipment, including tables, props, and supplies—so all you need to do is gather the guests! Fun Cloud Events also uses a battery-powered sound system, allowing us to set up almost anywhere, even in locations without access to electricity (except Transformer Show).
14. When should guests be invited, and when do performers start?
We recommend inviting guests 30 minutes before the scheduled entertainment start time. It takes time for everyone to gather, and our performers will begin 30 minutes after the invited time. If guests are significantly delayed, additional wait time will be charged. Exception: Face Painting and Glitter Tattoo — the artist can begin with any available child and continue as others arrive.
15. How much space is needed to set up the event?
We need plenty of open space for our activities. Please check our Instagram page for visual references. For outdoor events, a grassy area is ideal. For indoor events, contact us to discuss the setup options.
16. What if I have more questions?
If you have any other questions or need more details, feel free to reach out! We're here to help. You can contact us via email or through our contact form on the website.
Disclaimer:
All character names and trademarks are the property of their respective owners. We do not claim any affiliation with or endorsement by these companies. Our characters are inspired by popular themes and are not licensed representations.